Data Center IT Support Specialist

4 weeks ago


North Center historical, United States Peraton Full time
Data Center IT Support Technician

Peraton is seeking a skilled Data Center IT Support Technician to ensure the optimal operation and maintenance of our data center facilities.

Key Responsibilities:
  • Provide advanced technical advice and guidance on installation, adaptation, configuration, or enhancement of customer hardware assets.
  • Perform Tier III problem resolution on the telephone with users, troubleshooting products and modifying products to customer requirements.
  • Provide expert and second-tier technical support for the installation and repair of complex systems and outages.
  • Review system and configurations to ensure successful implementation of IT System racks into production.
  • Maintain system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance.
  • Partner with developers and engineers to reduce reoccurring incidents.
  • Assist in developing continuous process improvement for support tools, troubleshooting techniques, and product support techniques and tools.
  • Communicate to appropriate internal personnel of issues at a particular account.
  • Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
  • Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
  • Provide training to customers.
  • Maintain cabling diagrams and documentation of network paths for the Data Center environment.
Qualifications:
  • Bachelor's degree and 5 years of experience or HS diploma/equivalent and 9 years of experience.
  • U.S. Citizenship required; Must have the ability to obtain a Public Trust clearance.
  • Experience working in a Data Center.
  • Experience running fiberoptic and copper cabling.
  • Strong understanding of Network protocols.
  • Experience with Business Continuity and Disaster recovery.
  • Experience supporting both Hardware and Software tools within a Data Center.
  • Must be flexible to cover a 24x7x365 work schedule.


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