Data Center IT Support Specialist
4 weeks ago
Peraton is seeking a skilled Data Center IT Support Technician to ensure the optimal operation and maintenance of our data center facilities.
Key Responsibilities:- Provide advanced technical advice and guidance on installation, adaptation, configuration, or enhancement of customer hardware assets.
- Perform Tier III problem resolution on the telephone with users, troubleshooting products and modifying products to customer requirements.
- Provide expert and second-tier technical support for the installation and repair of complex systems and outages.
- Review system and configurations to ensure successful implementation of IT System racks into production.
- Maintain system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance.
- Partner with developers and engineers to reduce reoccurring incidents.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques, and product support techniques and tools.
- Communicate to appropriate internal personnel of issues at a particular account.
- Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provide training to customers.
- Maintain cabling diagrams and documentation of network paths for the Data Center environment.
- Bachelor's degree and 5 years of experience or HS diploma/equivalent and 9 years of experience.
- U.S. Citizenship required; Must have the ability to obtain a Public Trust clearance.
- Experience working in a Data Center.
- Experience running fiberoptic and copper cabling.
- Strong understanding of Network protocols.
- Experience with Business Continuity and Disaster recovery.
- Experience supporting both Hardware and Software tools within a Data Center.
- Must be flexible to cover a 24x7x365 work schedule.
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Data Center IT Support Specialist
1 month ago
North Center (historical), United States Peraton Full timeJob SummaryWe are seeking a highly skilled Data Center IT Support Technician to join our team at Peraton. This role is critical in ensuring the optimal operation and maintenance of our data center facilities.Key ResponsibilitiesProvide advanced technical advice and guidance on installation, adaptation, configuration, or enhancement of customer hardware...
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Data Center IT Support Specialist
1 month ago
North Center (historical), United States Peraton Full timeJob Title: Data Center IT Support TechnicianPeraton is seeking a highly skilled Data Center IT Support Technician to join our team of qualified professionals. This role is critical in ensuring the optimal operation and maintenance of our data center facilities.Responsibilities:Provides advanced technical advice and guidance on installation, adaptation,...
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Data Center IT Support Specialist
1 month ago
North Center (historical), United States Peraton Full timeJob SummaryWe are seeking a highly skilled Data Center IT Support Technician to join our team at Peraton. As a key member of our team, you will be responsible for providing advanced technical advice and guidance on the installation, adaptation, configuration, and enhancement of customer hardware assets, supporting Data Center raised floor IT...
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