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Customer Service Representative

2 months ago

Sullivan, Missouri, United States Clearwave Communications Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Clearwave Communications. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities

  • Handle high-volume customer inquiries via phone, email, and chat, providing timely and accurate responses to customer questions and concerns.
  • Resolve customer complaints and issues in a professional and courteous manner, ensuring customer satisfaction and loyalty.
  • Provide product and service information to customers, answering questions and addressing concerns in a clear and concise manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Participate in ongoing training and development to stay up-to-date on products, services, and industry trends.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-3 months of customer service experience or equivalent training.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading provider of communication services.