Equipment Service Operations Director

5 days ago


Stillwater, Oklahoma, United States White Star Machinery Full time
Job Title: Equipment Service Operations Director

Estimated Salary: $70,000 - $90,000 per year

Company Overview:

White Star Machinery is an authorized dealer of new and used Bobcat compact construction equipment. We offer comprehensive service both on-site and at our facility.

Job Description:

The Equipment Service Operations Director will be responsible for managing daily operations, ensuring efficient workflow and maintaining a qualified team of customer-focused service technicians.

  • Develop and implement effective repair methodologies to optimize job flows and enhance service efficiency.
  • Cultivate customer relationships to promote service work satisfaction.
  • Manage warranty service processes to ensure fair treatment and maximize reimbursement from vendors.
Required Skills and Qualifications:

To be successful in this role, the ideal candidate will have:

  • 3-5 years of prior management experience.
  • Prior experience as a field or service technician.
  • A team orientation with a strong sense of commitment to the customer and service team.
  • Personable, problem-solving, leadership, and ethical skills.
Benefits:

As a member of our team, you can expect:

  • A Monday-to-Friday day shift schedule.
  • A family-friendly environment with a positive and inclusive culture.
  • Comprehensive insurance coverage, including health, vision, and dental benefits.
  • Paid vacation and flex time for work-life balance.
  • A 401K plan with profit sharing and bonuses.
  • Paid training programs to support your growth and development.
  • Career advancement opportunities within the company.


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