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Beauty Services Coordinator

2 months ago

Canton, Georgia, United States Ulta Beauty Full time

About the Role:

The Beauty Services Coordinator will be responsible for providing exceptional guest service and supporting the delivery of quality professional services at Ulta Beauty. This role is a temporary position that will prepare talent for a stylist position, focusing on performance, people, and process.

Key Responsibilities:

  • Performance:
    • Deliver exceptional guest service and contribute to meeting or exceeding sales and productivity goals for hair services and haircare products.
    • Support mentor Stylist in meeting or exceeding sales and productivity goals for hair services and haircare products.
    • Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
    • Perform product demonstrations with guests to drive sales and the guest service experience.
    • Support the execution of in-store events, promotions, and marketing initiatives that deliver an unrivaled guest experience.
    • Maintain prompt, regular attendance.
  • People:
    • Develop guest relationships through consultations and appropriate retail and service recommendations.
    • Serve all guests, including walk-in guests, in a timely and efficient manner under the mentorship of another stylist.
    • Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
    • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
    • Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
  • Process:
    • Be knowledgeable of and ensure compliance with Ulta Beautys policies, procedures, and standards.
    • Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
    • Follow established service protocols to ensure a consistent and exceptional guest experience.
    • Utilize appropriate booking and clientele systems to book guests for return services and for events.
    • Communicate any supply needs to the Experience Manager, ensuring guest-readiness at all times.
    • Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
    • Attend mandatory trainings and meetings to enable continuous professional development.
    • Adhere to the Ulta Beauty dress code.
    • Protect company assets by following loss prevention best practices and providing exceptional guest service.
    • Execute other operational tasks as directed.

Requirements:

  • Cosmetology license.
  • Basic understanding of the latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
  • Basic understanding of the use of equipment and chemicals needed to perform technical work.
  • Basic understanding to demonstrate, recommend, and sell pro hair care and makeup products.
  • Developed communication skills.
  • Ability to work independently and as part of a team.
  • Ability to build and maintain strong customer relationships, and build clientele.

Working Conditions:

  • Frequent mobility during shift.
  • Frequent bending, reaching, and twisting.
  • Continuous lifting and/or moving up to 10 lbs. during shift.
  • Ability to stand for long periods of time during shift.
  • Continuous coordination and manipulation of objects during shift.
  • Frequent use of a computer, telephonic devices, and related office and cosmetology supplies.