Network Support Specialist

3 weeks ago


San Antonio, Texas, United States Comp-U-Dopt Full time
Job Title: Network Support Technician

Compudopt is seeking a skilled Network Support Technician to join our team. As a Network Support Technician, you will play a critical role in ensuring the smooth operation of our network infrastructure.

Key Responsibilities:
  • Ensure all customer premises equipment (CPE) is ready for deployment, including quality checks and configuration according to service requirements.
  • Complete daily walkthroughs, inventory, and system checks.
  • Act as a point of contact for community members, handling concerns and issues promptly and effectively to maintain high customer satisfaction.
  • Troubleshoot, resolve, and diagnose in-home connectivity issues.
  • Schedule repairs, installations, and provide expert support.
  • Connect approved devices to the network and ensure they function properly and securely.
  • Utilize personal or company-issued vehicle to troubleshoot, resolve, and diagnose in-home connectivity issues at identified residences.
  • Provide continuous feedback to the Connectivity Manager on ways to improve network operations.
  • Collaborate with identified vendors to obtain equipment for network installations.
  • Maintain accurate logs of all repairs and installations.
  • Assist with distribution of equipment and resources to ensure timely and accurate delivery to customers when needed.
Requirements:
  • High school diploma or GED
  • Minimum of one-year experience in wireless network, telecommunications, or related field
  • Valid driver's license
  • Bilingual in English and Spanish
Preferred Qualifications:
  • Two plus years' experience in connectivity, wireless network, telecommunications, or related field
Compudopt is an Equal Opportunity Employer

Compudopt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Compudopt complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary is one component of Compudopt's total compensation package, which also includes:

  • Health, vision, and dental care
  • Employee-paid life insurance
  • Short-term disability and AD&D
  • Compudopt contributes up to $7015 per year towards health insurance plan costs
  • Compudopt contributes up to 4% match to each employee's retirement plan
  • Paid Time Off (PTO)
  • 10 paid company holidays
  • Other leave allowances

This position is subject to successfully passing motor vehicle and background checks.

Pay Range: $45,000 - $53,575 per year



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