Customer Service Ambassador

3 weeks ago


Rising Sun, Maryland, United States JODY BRACKINS - State Farm Agent Full time

At Jody Brackins State Farm, we are committed to delivering exceptional customer experiences and building lasting relationships with our community members.

Job Overview

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team. As a key member of our agency, you will play a pivotal role in shaping our success by providing outstanding service and support to our clients.

Responsibilities
  • Respond to customer inquiries and provide accurate policy information.
  • Assist clients with policy changes and updates, ensuring seamless transitions and minimizing disruptions.
  • Process insurance claims efficiently and effectively, following up with clients to ensure their needs are met.
  • Maintain accurate records of customer interactions, providing valuable insights for future improvements.
  • Address billing and premium-related questions, resolving issues promptly and professionally.
Requirements
  • Possess strong communication and interpersonal skills, enabling effective collaboration and conflict resolution.
  • Demonstrate attention to detail and ability to multitask, prioritizing tasks to meet deadlines and deliver results.
  • Previous customer service experience is preferred, but not required; we welcome candidates with a passion for helping others.
  • Be a team player who takes ownership of tasks and projects, contributing to a positive and productive work environment.
What We Offer
  • A competitive salary of $50,000 - $65,000 per year, commensurate with experience.
  • A comprehensive training program designed to equip you with the skills and knowledge needed to excel in your role.
  • A collaborative culture that values teamwork, camaraderie, and open communication.
  • Ongoing opportunities for growth and development, empowering you to take on new challenges and advance your career.


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