Front Desk Accounting Specialist

3 weeks ago


Rising Sun, Maryland, United States Great Wolf Lodge Full time

Are you a detail-oriented individual with strong customer service skills?

We are seeking a Front Desk Accounting Specialist to join our team at Great Wolf Lodge

About the Role:

The Front Desk Accounting Specialist is responsible for providing nightly front desk support and ensuring accurate accounting records. This role requires strong math skills, flexibility in scheduling, and previous experience in customer service.

Responsibilities:

  • Welcome guests by greeting, answering questions, and responding to requests
  • Register guests by obtaining room requirements, verifying pre-registration, assigning rooms, and obtaining information and signatures
  • Establish credit by verifying credit cards or obtaining cash
  • Maintain records by entering room and guest account data
  • Collect revenue by entering services and charges, computing bills, and obtaining payment
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, and confirming requirements
  • Secures guest's valuables by processing lost and found to the housekeeping department
  • Prints appropriate reports and distributes to management

Requirements:

  • High School Diploma (or equivalent education/experience)
  • Strong basic math skills (addition, subtraction, division, multiplication)
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen

Benefits:

  • $18 per hour with possible pay differential for some locations
  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave

About Us:

Great Wolf Lodge is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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