Patient Navigator Advocate

4 days ago


Euless, Texas, United States Mid Cities Psychiatry Full time
Job Title: Patient Navigator Advocate

We are seeking a highly motivated and compassionate Patient Navigator Advocate to join our team at Mid Cities Psychiatry. As a key member of our staff, you will play a vital role in supporting patients and their families by providing exceptional care and guidance throughout their treatment journey.

Key Responsibilities:
  • Provide a welcoming and supportive environment for patients and their families.
  • Manage patient flow and scheduling to ensure timely care by providers.
  • Coordinate follow-up care, including in-person and telehealth appointments.
  • Process payments and verify insurance for behavioral and primary care services.
  • Meet or exceed key metrics for collections and scheduling.
  • Collaborate with mental health professionals to deliver high-quality care to patients.
  • Address and resolve complex issues promptly, aligning actions with Mid Cities Psychiatry values.
  • Document patient interactions and promote additional services.
  • Operational support for the practice, including maintaining patient areas.
Qualifications:
  • Bachelor's Degree and relevant experience.
  • 1-3 years of experience in sales, customer service, or lead generation.
  • 1-3 years of healthcare experience preferred.
  • Proficiency in using Microsoft Office, Google Suite, and EMR systems.
Essential Skills:
  • Exceptional customer service and a positive attitude.
  • Critical thinking and problem-solving skills.
  • Self-motivated, organized, and capable of working independently or as part of a team.
  • Persistent and persuasive, with excellent communication skills.
  • Empathy and compassion for mental health improvement.
  • Ability to adapt to changes quickly and stay focused on goals.
Work Environment:
  • Office setting with a focus on desk work and frequent computer use.
  • Physical demands involve light lifting, prolonged standing, and frequent use of the phone.

Mid Cities Psychiatry is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics.



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