Senior Customer Care Specialist

4 days ago


Temecula, California, United States Apex Talent Solutions Full time
About the Opportunity:
Join our dynamic team at Apex Talent Solutions as a Customer Service Representative As a key member of our customer-facing department, you will be responsible for delivering exceptional customer experiences through timely and effective support.

Main Responsibilities:
  • Answering and Managing Calls: Respond to client calls, emails, chats, and interactive voice response systems, providing accurate product information and solutions to meet client needs.
  • Providing Ongoing Support: Offer ongoing support to clients, following up on previous interactions to ensure their satisfaction and loyalty.
  • Collaborating with Teams: Collaborate with internal teams to resolve complex issues, escalating matters when necessary to ensure timely resolutions.

Requirements and Qualifications:
To succeed in this role, you will need:
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively across various platforms.
  • Problem-Solving Ability: Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Technical Skills: Proficiency in basic computer applications and software, with the ability to learn new technologies quickly.
  • Multitasking and Time Management: The ability to multitask and prioritize tasks efficiently, managing multiple projects simultaneously.

Benefits:
We offer a comprehensive benefits package that includes health insurance (dental and vision included), retirement plan, flexible hours, and remote work options. The estimated annual salary for this position is $55,250-$68,750.

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