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Client Care Coordinator

2 months ago

Fredericksburg, Virginia, United States Care Advantage Inc. Corporate Full time
Job Overview

Care Advantage Inc. is recognized as a TOP WORKPLACE and has been awarded BEST IN HOME CARE. We are dedicated to providing meaningful work that positively impacts the lives of seniors in our community. As the largest privately-owned home care provider in the mid-Atlantic region, we are excited about our ongoing growth and ambitious expansion plans. We are currently looking for a skilled Care Coordinator to join our team.

Key Responsibilities:

  • Facilitating the pairing of suitable caregivers with clients, considering their specific needs, preferences, and qualifications.
  • Acting as a liaison between clients and field staff to foster strong relationships.
  • Ensuring the availability of caregiving personnel; maintaining accurate records and updating data promptly.
  • Making informed decisions and judgments while organizing assignments efficiently.
  • Exhibiting adaptability in urgent situations, such as emergencies or scheduling changes, and communicating effectively with relevant personnel.
  • Monitoring the performance of field staff, ensuring accountability and compliance with standards.
  • Skillfully managing scheduling in a dynamic environment while maintaining a calm, client-focused approach.
  • Collaborating closely with branch team members to create a vibrant and cohesive work atmosphere.

This position is designed to be versatile, enabling team members to address any inquiries or situations that may arise. As the initial point of contact for new clients, this role embodies the welcoming spirit of Care Advantage.

Essential Qualities:

  • High energy, commitment, and a genuine passion for achieving objectives.
  • A strong work ethic and creative problem-solving skills, prioritizing the needs of clients and caregivers.
  • A flexible mindset that allows for adaptation to new challenges.
  • A desire for personal and professional growth, with a forward-thinking perspective.
  • Compassion, empathy, and a strong commitment to service.

Qualifications:

  • High School diploma or G.E.D. equivalent, with a minimum of two years of relevant experience.
  • Experience in scheduling, healthcare, and telephone communication is advantageous; proficiency in computer use is required.
  • Strong organizational and time management skills, with excellent communication abilities and attention to detail.

We invite you to consider joining a dynamic and caring team dedicated to making a difference in home care.