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Optical Care Specialist

4 weeks ago

Brooklyn, New York, United States LUXOTTICA OF AMERICA INC Full time
Job Summary

We are seeking a highly skilled Optical Care Specialist to join our team at LUXOTTICA OF AMERICA INC. As an Eye Care Professional, you will be responsible for delivering exceptional patient care and ensuring the highest quality optometric services.

Key Responsibilities
  • Greets customers promptly and provides a warm welcome
  • Explains all required paperwork, tests, products, and services in a clear and concise manner
  • Reviews prescriptions and patient information carefully to identify special needs
  • Shows patience and courtesy to indecisive or difficult customers and patients
  • Performs work accurately and thoroughly despite time pressure and customer volume
  • Identifies situations involving unsatisfied customers and acts quickly for resolution
  • Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
  • Places contact lens orders, processes shipments, and properly submits invoices for payment
  • Operates the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail
Requirements
  • High School graduate or equivalent
  • Strong customer service skills (internal and external)
  • Knowledge of current fashion trends
  • Strong communicator and listener
  • Problem-solving ability
  • Familiarity with cash register, computers, and calculators
  • Organization skills
  • Sales skills
  • Strong basic math skills
  • Knowledge of office and store merchandise
Preferred Qualifications
  • Previous experience in customer service, retail, and/or optical
  • Strong interpersonal skills
Benefits

We offer a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer and welcome applications from all qualified candidates. We are committed to providing reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.