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HVAC Service Manager

2 months ago

Newport News, Virginia, United States Atlantic Constructors Full time

**Job Title:** HVAC Service Manager

**Reports to:** Service Operations Manager

**Job Summary:**

We are seeking a highly skilled and experienced HVAC Service Manager to join our team at Atlantic Constructors. As a key member of our service operations team, you will be responsible for supervising staff who install, repair, and maintain commercial heating and air conditioning systems.

**Key Responsibilities:**

  • Manage employees and train staff to test electrical circuits, wire components, and electrical equipment; inspect and test different HVAC systems; comply with safety regulations; and ensure employees acquire necessary certifications
  • Develop budgets, set company goals, interview prospective employees, and meet with other company managers to discuss different strategies
  • Schedule appointments and dispatching service technicians
  • Strong mechanical and installation understanding of the tools and equipment that technicians use
  • Go on service calls as necessary
  • Must have good customer service and communication skills
  • Practice performance management by setting clear goals, investing personal time in employee development, and performing on-time performance reviews with the customer
  • Ensure adherence to Company policies, procedures, and strategic initiatives
  • Increase market penetration in local business by securing new customers and expanding the scope of the existing customer base
  • Develop strategies for execution consistent with Building Efficiency models and objectives
  • Understand the business environment of area markets including competition, purchasing, and business trends
  • Ensure compliance with state, local, and Federal legal requirements and operate the local office with the highest business ethics
  • Provide timely, accurate, and detailed information to all levels of the Service Team to ensure proper handling of all service calls, quotes, and projects
  • Document work by completing paperwork on each job and maintaining files
  • Keep all current manufacturers' products concerning installation, operation, maintenance, service, and repair
  • Provide technical support to customers
  • Perform other duties as assigned

**Requirements:**

  • 5+ years of experience in commercial HVAC industry and residential field; or equivalent combination of vocational training and experience
  • Proficient in MS Office
  • Knowledge of basic electricity, electrical, and control systems
  • Ability to read, understand, and work from blueprints, specifications, and schematics
  • Must be able to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail, and demonstrate problem-solving skills
  • Must be able to pass post-offer pre-employment drug screen, and may be required to satisfactorily complete additional background checks as required (i.e. DMV, criminal history)
  • Must adhere to all company policy and procedures
  • Must be available, and have the means to report to multiple job sites as assigned, to include working varying schedules that may require extended hours (evenings, weekends, and holidays) and require client-specific safety standards

**Work Environment and Physical Demands:**

The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following:

  • May work in varying temperatures; both inside and outside, including inclement weather, heat, humidity, cold, and dampness
  • May work in areas with exposure to moderate/high noise levels
  • May be exposed to fumes or airborne particles including dust
  • May be required to work in confined spaces or from high heights

**Travel:**

May require travel (typically not overnight)