Customer Service Advocate
1 week ago
A Customer Service Advocate is needed for a global travel company in Springfield, MO.
Key Responsibilities:
- Accurately and efficiently review and resolve assigned cases using established policies and procedures.
- Review and evaluate transaction information and compare it against known risk flags.
- Escalate risky or complex cases using established guidelines.
- Review identified quality errors for needed corrections and update associated cases with corrected information.
- Adhere to established productivity and quality metrics.
The contractor's shift will be 11:00am -8:00PM. The contractor will either work Sunday-Thurs or Tues-Sat.
Benefits of Working with Swoon Staffing:
- We have won the Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
- Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.
Compensation: Estimated annual salary $45,600 based on national averages for similar positions.
About Swoon Staffing: We handle the staffing needs of over 80 Fortune 500 clients.
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