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International IT Operations Leader

2 months ago

San Francisco, California, United States TEKsystems Full time
ABOUT THE POSITION


We are seeking an experienced IT leader to oversee our international IT operations encompassing System Administration, networking, business applications, and all IT-related functions.

This position demands a profound understanding of various IT technologies, both on-premises and cloud-based, coupled with a strong service orientation and effective delivery methods.


You will be responsible for managing, communicating, and collaborating with engineering and non-engineering teams located both on-site and remotely across various regions including the US and Mexico.

You will lead a team of IT specialists and coordinate with third-party service providers to deliver comprehensive IT solutions. Collaboration with members from engineering, finance, and supply chain teams in different locations will be essential. The ability to work autonomously while maintaining close communication with your remote manager is crucial.

KEY RESPONSIBILITIES
Oversee essential IT infrastructure, which includes operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Take charge of projects and solutions that align with broader business initiatives.
Manage critical IT tasks and systems administration.
Investigate and assess emerging technologies, hardware, and software.
Maintain and track hardware and software inventory.
Develop and implement strategic IT plans and initiatives that support the organization’s overall objectives.
Lead and mentor a distributed team of IT professionals across multiple locations, providing guidance and support to enhance their skills.
Supervise daily IT operations, including network infrastructure, systems administration, cybersecurity, helpdesk support, and vendor management.
Ensure the reliability, security, and performance of IT systems and services across all regions.
Manage IT projects from inception to completion, including defining scope, resource allocation, budgeting, scheduling, and risk management. Collaborate with stakeholders to gather requirements, define project objectives, and deliver solutions that meet business needs.
Establish and enforce IT policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices. Monitor and assess IT risks and implement controls to mitigate potential threats to data security and business continuity.
Evaluate, select, and manage IT vendors and service providers to ensure the delivery of high-quality products and services. Negotiate contracts, service level agreements (SLAs), and pricing terms to optimize value and minimize risk.
Foster effective communication and collaboration between IT teams and other departments within the organization. Build strong relationships with key stakeholders to understand their IT needs and priorities and ensure alignment with IT strategy.
Train employees on software and hardware usage; troubleshoot issues and provide technical support as necessary.
Develop and execute disaster recovery plans and maintain data backups.
Manage and oversee business systems with a primary focus on the company's NetSuite ERP and Atlassian products, ensuring effective daily operations, configuration, and maintenance to support business processes and workflows.

Qualifications:
Bachelor's degree in computer science, information technology, or a related field. A Master's degree or relevant certifications (e.g., PMP, CISSP, ITIL) are preferred.

8+ years of experience in information technology, with at least 3 years in a leadership or management role within global organizations.

Proven experience in managing global IT operations and projects in complex organizational settings.

Strong technical expertise across various IT domains, including networking, systems administration, cybersecurity, cloud computing, and backup and recovery procedures.

Experience with technologies such as Intune, Microsoft Office 365, Azure AD, Active Directory, Apple Business Manager, and Palo Alto security products is essential.

Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams across geographically dispersed locations.
Demonstrated capability to develop and execute strategic IT plans that drive business value and innovation.
Experience with IT governance, risk management, and compliance frameworks (e.g., ISO 27001, GDPR, SOX).

Proficiency in project management methodologies and tools, with a focus on delivering projects on time, within budget, and to specifications.

Willingness to travel domestically and internationally as required.
Knowledge of NetSuite and Atlassian products is preferred.
Fluent English is a must.

Experience Level:

Intermediate Level

About TEKsystems:
We are partners in transformation, assisting clients in activating ideas and solutions to leverage new opportunities.

Our team consists of 80,000 professionals collaborating with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with forward-thinking leaders to drive change.

That exemplifies the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.