Patient Financial Counselor

3 weeks ago


Olathe, Kansas, United States The University of Kansas Health System Full time
Job Summary

We are seeking a highly skilled Patient Financial Advisor to join our team at The University of Kansas Health System. As a Patient Financial Advisor, you will play a critical role in providing financial assistance to patients and families throughout the health system.

Key Responsibilities
  • Contact patients and families to discuss financial assistance options, including insurance coverage, Medicaid/Medicare, and other available resources.
  • Screen patients with financial needs and assist them in finding payment resolution for their accounts, including negotiating settlements, insurance, public assistance, payment arrangements, charity, or bad debt.
  • Update patient account information and demographic information accurately and efficiently.
  • Determine possible Medicaid or Disability linkage for patients as needed, including interpreting patient medical records to determine disability.
  • Negotiate settlements or make payment arrangements, and screen for partial or full charity if necessary.
  • Work daily to resolve unsecured accounts, taking appropriate actions such as phone calls and written communication, and using appropriate codes and time frames.
  • Assist walk-in customers and customer service calls with questions and concerns.
  • Process Care Management Team referrals for Sponsorship.
  • Responsible for Point of Service collections and EPIC documentation when applicable.
Requirements
  • High School Graduate or GED.
  • Must be able to type 45 wpm.
  • 3 or more years of combined experience in financial advising, claims processing, collections, customer service, or revenue cycle positions.
Preferred Qualifications
  • 1 or more years of experience in Epic.
  • 1 or more years of experience in CPT-4 and HCPCS coding.
  • 1 or more years of experience in Microsoft Word and Excel.
Knowledge Requirements
  • Ability to multi-task, prioritize, and escalate.
  • Good oral and written communication skills.
  • Knowledge of Insurance (Commercial & Government).
  • Knowledge of payor websites.
  • Knowledge of transplant (BMT and/or Solid).
  • Working knowledge of CMS regulations.


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