Guest Care Specialist
1 month ago
At Ken Towery's Tire & Auto Care, we're seeking a highly motivated and customer-focused Guest Care Specialist to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and driving sales of automotive repair services and tires.
Responsibilities:- Provide exceptional customer service, responding to guest inquiries, and resolving issues in a timely and professional manner.
- Assist guests in scheduling appointments, building trust, and understanding their needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
- Under the direction of management, assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies.
- Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
- Able to understand and effectively communicate all products and services Monro offers to guests.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Maintain an organized and neat guest waiting area.
- High school diploma or equivalent required.
- Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
- One (1) year of sales experience needed.
- Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
- Strong problem-solving skills.
- Ability to work, Days, Evenings, Weekends, Holidays.
- Performance-based incentives.
- Paid vacation and holidays.
- Reimbursement for ASE Certifications.
- Reimbursement for State Inspection Licenses, where applicable.
- 401k eligibility immediately upon hire.
- Direct Deposit.
- Employee Discounts.
- Healthcare, Vision, and Dental.
- Employee Access Perks.
- Career Advancement Opportunities.
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