Guest Care Specialist

1 month ago


Louisville, Kentucky, United States Ken Towery's Tire & Auto Care Full time
Job Description

At Ken Towery's Tire & Auto Care, we're seeking a highly motivated and customer-focused Guest Care Specialist to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and driving sales of automotive repair services and tires.

Responsibilities:
  • Provide exceptional customer service, responding to guest inquiries, and resolving issues in a timely and professional manner.
  • Assist guests in scheduling appointments, building trust, and understanding their needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Under the direction of management, assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat guest waiting area.
Requirements:
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • One (1) year of sales experience needed.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.
Benefits:
  • Performance-based incentives.
  • Paid vacation and holidays.
  • Reimbursement for ASE Certifications.
  • Reimbursement for State Inspection Licenses, where applicable.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental.
  • Employee Access Perks.
  • Career Advancement Opportunities.


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