Education Technology Solutions Manager

1 week ago


Lafayette, Louisiana, United States SchoolMint Full time
SchoolMint Customer Experience Manager Job Opportunity

We are looking for a talented Solutions Consultant to fill the role of Customer Experience Manager. This position offers an excellent opportunity to work with a fast-growing EdTech company that prioritizes delivering exceptional customer experiences.

The estimated annual salary for this position is $150,000 - $220,000, based on experience and qualifications.

About the Role:

The Customer Experience Manager will be responsible for executing SchoolMint's Customer Experience and Partnership Development strategies to meet customer needs and increase customer usage of our SEM products.

Responsibilities:

  • Project Management: Lead annual retrospectives sharing compelling data around usage and growth and identifying actionable feedback.
  • Customer Engagement: Proactively understand customers' needs and ensure they maximize engagement with their SchoolMint solution(s) by growing customer product usage and up-selling new features and related SEM offerings.
  • Communication: Collaborate with team members across Support, Professional Services, Customer Success, Onboarding, Product, and Engineering as needed to resolve issues and deliver great customer experiences.

Requirements:

  • Experience: 2-3 years of experience in account management or CX roles at SaaS technology companies.
  • Skills: Strong communication, presentation and negotiation skills, with the ability to inspire others; analytical and process-oriented mindset; self-driven, persistent, and assertive.

What We Offer:

  • Medical, Dental, and Vision Insurance
  • Employee Paid Life Insurance, Short Term & Long Term Disability
  • PTO, Sick Days, Birthday Floating Holiday, Wellness Floating Holidays, Volunteer Days, Company Observed Holidays, and Winter Recess
  • 401(K) (with a 90-day waiting period)
  • Professional Development
  • Flexible Spending Account and Dependent Care Account
  • Educational Assistance Program


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