Education Technology Solutions Manager
1 week ago
We are looking for a talented Solutions Consultant to fill the role of Customer Experience Manager. This position offers an excellent opportunity to work with a fast-growing EdTech company that prioritizes delivering exceptional customer experiences.
The estimated annual salary for this position is $150,000 - $220,000, based on experience and qualifications.
About the Role:
The Customer Experience Manager will be responsible for executing SchoolMint's Customer Experience and Partnership Development strategies to meet customer needs and increase customer usage of our SEM products.
Responsibilities:
- Project Management: Lead annual retrospectives sharing compelling data around usage and growth and identifying actionable feedback.
- Customer Engagement: Proactively understand customers' needs and ensure they maximize engagement with their SchoolMint solution(s) by growing customer product usage and up-selling new features and related SEM offerings.
- Communication: Collaborate with team members across Support, Professional Services, Customer Success, Onboarding, Product, and Engineering as needed to resolve issues and deliver great customer experiences.
Requirements:
- Experience: 2-3 years of experience in account management or CX roles at SaaS technology companies.
- Skills: Strong communication, presentation and negotiation skills, with the ability to inspire others; analytical and process-oriented mindset; self-driven, persistent, and assertive.
What We Offer:
- Medical, Dental, and Vision Insurance
- Employee Paid Life Insurance, Short Term & Long Term Disability
- PTO, Sick Days, Birthday Floating Holiday, Wellness Floating Holidays, Volunteer Days, Company Observed Holidays, and Winter Recess
- 401(K) (with a 90-day waiting period)
- Professional Development
- Flexible Spending Account and Dependent Care Account
- Educational Assistance Program
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