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Eligibility Specialist

2 months ago

Mishawaka, Indiana, United States DFR Full time
Job Summary

We are seeking a highly organized and analytical Eligibility Specialist to join our team at the Division of Family Resources (DFR). As an Eligibility Specialist, you will play a critical role in assisting individuals and families in determining their eligibility for public assistance programs.

Key Responsibilities
  • Gather and verify data for public assistance programs, including face-to-face and phone interactions with clients.
  • Review and analyze financial and legal documents to determine eligibility.
  • Utilize automated programs to determine eligibility for state assistance programs.
  • Enter data into state databases and maintain accurate records.
  • Provide excellent customer service and respond to inquiries in a timely manner.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • 2+ years of experience in a social services environment, preferably in a government agency or non-profit organization.
  • Strong analytical and problem-solving skills, with attention to detail and accuracy.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work independently and as part of a team, with a strong commitment to customer service.
What We Offer
  • A competitive hourly rate of $18.00.
  • A comprehensive benefits package, including paid time off and health insurance.
  • A 37.5-hour workweek, Monday through Friday, 8:00 AM to 4:30 PM.
About Us

The Division of Family Resources (DFR) is a government agency dedicated to providing public assistance programs to individuals and families in need. We are committed to delivering high-quality services and promoting self-sufficiency through education and employment opportunities.