Service Operations Manager

6 days ago


Clarksville, Tennessee, United States Mid-Cumberland Human Resource Agency Full time

Job Summary:

We are seeking a highly skilled Service Operations Manager to oversee the daily operations and management of In-Home Services in thirteen counties. This role involves supervising Coordinators, providing administrative support, and overseeing field staff.

Key Responsibilities:

  • Supervise daily activities performed by Coordinators
  • Provide administrative support and oversight of field staff
  • Prepare and monitor the annual budget
  • Formulate policies and procedures for compliance with governing regulations and guidelines
  • Monitor quality assurance and improvement processes
  • Staff training and development
  • Interaction with funding agencies
  • Public speaking and presentation
  • Funding requests and proposals
  • Data compilation and reporting
  • Maintaining professional relationships with community partners

Requirements:

The ideal candidate will have a BA/BS Degree in Social Services, Business Administration, Psychology, Health Sciences, or a closely related field. Experience in managing social service agencies or departments, supervising program staff, and developing detailed program budgets is essential. The incumbent must possess strong organizational, interpersonal, and decision-making skills.

Compensation and Benefits:

This full-time position offers a competitive salary range of $25.71 - $32.14 per hour, with 40 hours of work per week. Our benefits package includes dental insurance, employee assistance program, health insurance, life insurance, paid time off, retirement plan, and vision insurance.

Work Schedule:

This position requires an 8-hour shift, Monday to Friday, with occasional on-call responsibilities and local travel required.



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