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Customer Service Representative

2 months ago

Atlanta, Georgia, United States Staples Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Staples. As a TSA Enrollment Agent, you will play a critical role in providing exceptional customer service and helping customers navigate the TSA Precheck process.

Key Responsibilities

  • Process electronic fingerprinting and applicant data for various federal and state programs
  • Initiate background checks and verify customer identity
  • Engage with customers to understand their travel needs and provide personalized solutions
  • Operate retail equipment and perform basic maintenance tasks

Requirements

  • 18 years of age or older and a U.S. citizen
  • Ability to work a flexible schedule, including evenings and weekends
  • Customer service-related experience and ability to operate office equipment
  • Pass a comprehensive and in-depth IdentoGO background check

What We Offer

  • Quarterly bonus and flexible hours/shifts
  • Generous paid time off and associate store discount
  • 401(k) plan with company match and comprehensive benefits package

Join Our Team