Cafe Experience Leader
23 hours ago
At Capital One Services, LLC, we're redefining the banking experience. Our Capital One Cafe is a welcoming environment where customers can explore our digital and financial tools, enjoy a great cup of coffee, and connect with our Ambassadors.
Job SummaryWe're seeking a Cafe Coach to lead our Cafe team and facilitate legendary experiences for our customers. As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business.
Key Responsibilities- Lead by example and help our Cafe Ambassadors develop professionally, personally, and as a high-performing team.
- Maintain the physical space and coach Cafe Ambassadors to create a welcoming environment for customers and visitors.
- Drive continuous improvement and bring everyone along for the ride.
- Proven leadership with a franchise ownership attitude, managing a team focused on achieving and exceeding customer-based goals and metrics.
- Connect with customers and regulars alike, handing out free coffee cards, helping with technology challenges, or showing off services and products.
- Work with local businesses, nonprofits, and charities to plan events both in and outside of the Cafe.
- Showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
- Be a customer advocate, always within reach when customers need assistance.
- Work with an energized team of Cafe Ambassadors and help inspire your teammates as they inspire you.
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Customer, Retail, or Financial Services experience
- At least 1 year of People Management experience
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