Senior Business Systems Analyst

2 days ago

Fremont, California, United States Penumbra Full time
Job Summary

The Senior Business Systems Analyst will be part of our IT functional team, responsible for scoping, designing, and delivering technology solutions that optimize and enable our Marketing, Sales, and Services organizations.

Key Responsibilities
  • Partner with Business and Operations to translate business requirements for Sales, Support, and Marketing functions.
  • Support the relationship with Global Sales, Services, and Marketing, utilizing proactive account management strategies, and develop strong business relationships.
  • Collaborate with stakeholders to define, analyze, and document information needs and functional requirements.
  • Lead business analysis for Lead to Account, Order to Cash business processes, and modeling activities by interviewing process owners, users, and other stakeholders to identify business processes, evaluate the current process and workflow for various business functions.
  • Deconstruct large work items/stories into smaller independent components, understanding business requirements and translating into Epics, and User Stories within Jira. Lead work sessions with technical team members to address questions or issues.
  • Work with business units to develop test plans and procedures, to validate the application design, define acceptance criteria with the overall project team.
  • Document findings and recommend improvements.
  • Act as a liaison between Project Sponsors/Stakeholders and technical teams. Lead cross-functional teams to deliver business and technical requirements, business rules, concept maps, process maps, user flows, acceptance tests.
  • Coordinate and schedule meetings, assist team members in preparing for meetings, lead discussions, summarize, and communicate outcomes to users and managers, and resolution of issues.
  • Be the 'go to' person for implementation, day-to-day operation of various Go to Market Technology platforms including but not limited to, MS Dynamics, Salesforce, Tableau, and SAP.
  • Resolve issues between stated business requirements and what is technically feasible by identifying issues, evaluate alternative systems solutions with system designers and users, and communicate the end result.
  • Test the application as required by project timelines. This also includes supporting stakeholder testing.
  • Act as a liaison between the IT organization and the Sales, Marketing, and Services organizations to support the planning process, provide oversight of project delivery, resolve escalated issues, and facilitate communication on any critical issues.
  • Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
  • Understand relevant security, privacy, and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
  • Ensure other members of the department follow the QMS, regulations, standards, and procedures.
  • Perform other work-related duties as assigned.
Requirements
  • Bachelor's degree in business administration or information technology or related field with 7+ years of experience as a Business Systems Analyst working with cloud-based CRM platforms or equivalent combination of education and experience.
  • Experience in process and system development in the following areas: MS Dynamics, Salesforce, Lead Routing, CRM, CPQ, Sales Chat, Prospecting, and Enrichment Tools is required.
  • Thorough understanding of Campaign to Lead, Lead to Order, Order to Cash processes with extensive knowledge of industry best practices in CRM space both on process and technology.
  • Experience with upstream & downstream processes & solutions to CRM capabilities such as MDM (Customer, contact, product, and company master), ERP Order Management, and Sales Analytics.
  • Business analysis and business process improvement, preferably in a high-growth enterprise SaaS environment.
  • Clear, concise technical writing skills and excellent interpersonal and communication skills.
  • Strong collaboration skills while working with SME's, senior leaders, PMO, and business users/stakeholders to drive business analysis/user requirements.
  • Strong experience in negotiating scope and priorities and balancing for successful outcomes.
  • Self-motivated, creative person with analytical, problem-solving, organizational, and interpersonal skills and the ability to adapt quickly to shifting priorities.
  • Basic understanding of database and integration approaches.
  • Ability to write basic - medium complexity SQL queries.
  • Exposure to BI Applications such as Tableau, Salesforce Analytics, MS Dynamics.
  • Medical device, pharmaceutical, biotech, or other regulated industry experience preferred.
  • Salesforce Admin Certification preferred.
  • Scrum Agile certification a plus.
  • PMP certification a plus.
  • High degree of accuracy and attention to detail.
  • Proficiency with MS Word, Excel, and PowerPoint.
Working Conditions

General office environment. Willingness and ability to work on site. May have business travel from 0% - 10%. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 15 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate.

What We Offer
  • A collaborative teamwork environment where learning is constant, and performance is rewarded.
  • The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
  • A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

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