Fleet Operations Manager
3 weeks ago
The Fleet Operations Manager will be responsible for effectively managing Dart Transit Company's resources to achieve customer satisfaction and driver profitability through safe operations, prudent load assignments, and planning.
Schedule:
Sunday, Tuesday, and every other Saturday, 6:00pm-6:00am, this is an in-office position.
Key Responsibilities:
- Provide expert advice to management on driver productivity and Business Operating Agreements
- Recognize and document positive driver performance
- Develop and implement a system to build rapport with drivers, promoting profitability, cost savings, and efficiency
- Negotiate load assignments and plan work accordingly
- Counsel drivers with late deliveries or safety compliance issues
- Identify and coordinate drivers in no-load situations, evaluating alternatives and making informed decisions
- Investigate inactive and under-producing drivers, develop a plan, and take appropriate action
- Communicate special instructions and directions for shipment locations
- Monitor driver productivity and days available, taking steps to ensure company and driver productivity
- Handle driver issues and complaints
- Ensure load optimization application
- Report Over, Shortage, and Damage (OSD) to the Claims Department, working cooperatively to resolve issues
- Support the organization's goals and objectives
Qualifications and Education:
- High School Diploma
- The ability to multi-task, work in a fast-paced environment, be detail-oriented, and possess strong written and oral skills while maintaining effective communication
- The ability to handle stressful situations in a non-confrontational, problem-solving manner
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