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Thrift Store Floor Supervisor
1 month ago
We are seeking a highly skilled and experienced Thrift Store Floor Lead to join our team at The Salvation Army USA Central Territory. As a key member of our retail management team, you will be responsible for assisting in the management of our thrift store, supervising store workers and volunteers, and carrying out supervisory responsibilities in accordance with Salvation Army policies and applicable laws.
Key Responsibilities- Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
- Sort and open incoming mail for distribution, count and verify all daily case receipts, endorse checks, and prepare bank deposits for the thrift store.
- Perform cashier duties as needed, including receiving and directing incoming phone calls and greeting customers.
- Provide guidance and assistance to customers in a pleasant and professional manner, investigate customer complaints, and respond in a professional manner following policies and procedures.
- Comply with and enforce personnel, client, and Service Unit confidentiality.
- Assist in recruiting, training, and supervising personnel, volunteers, and other workers assigned to this site to ensure compliance with directives and guidelines.
- Review, approve, and forward all employee time sheets to the Service Extension Assistant Director at Divisional Headquarters.
- Oversee and participate in the sorting, tagging, pricing, and delivering of donated items to the sales floor, and ensure an adequate inventory is maintained on the sales floor.
- Provide material assistance from the store's inventory to fire victims, referrals, and walk-in clients in accordance with policies and procedures.
- Report all safety hazards, including property and casualty claims, according to Salvation Army policies and procedures.
- Ensure the store maintains an attractive sales floor, a high level of cleanliness, and orderliness throughout the store.
- Facilitate team meetings, attend workshops, thrift store managers meetings, staff training, and other training activities as assigned.
High school diploma or GED and one year supervisory and retail management experience. Must be able to accept supervision and to work independently or with a team of co-workers, and be computer literate, proficient in Microsoft products, Lotus Notes, and database programs. Must have good written and verbal communication skills with customers, volunteers, staff, supervisors, service unit members, and supporting organizations.
Must be willing to support the philosophy, goals, mission, and objectives of The Salvation Army, possess a valid MN Driver's License, have a good driving record, and meet the drivers MVR qualifications, and pass the background check.