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Bilingual Retail Sales Associate

2 months ago


Orange, California, United States The Sherwin-Williams Company Full time
Position Overview:
As a Bilingual Store Associate, you will engage with both wholesale and retail clientele to assess their requirements, provide information regarding Sherwin-Williams products, and suggest suitable solutions. Your role is crucial in ensuring customer satisfaction and addressing any concerns that may arise promptly.

Key Responsibilities:
  • Deliver exceptional customer service to enhance client satisfaction.
  • Assist customers both in-person and via phone by identifying their needs and recommending appropriate products and services.
  • Establish and nurture trust-based relationships with customers.
  • Accurately process sales transactions in accordance with company policies.
  • Meet and strive to exceed monthly, quarterly, and annual sales targets.
  • Maintain organized work order files and product formulas.
  • Retrieve products from the sales floor or warehouse as required.
  • Prepare and mix products to meet customer specifications.
  • Restock shelves and create appealing product displays.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery efforts as necessary.
  • Keep assigned areas well-stocked and visually appealing.
  • Stay informed about product offerings and available options.
  • Adhere to inventory management protocols.
  • Propose strategies to enhance sales performance.

Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Must have legal authorization to work in the country of employment without requiring sponsorship.
  • Proficient in reading, writing, and communicating in English and Spanish.
  • Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:
  • Possession of a valid, unrestricted Driver's License.
  • High School diploma or GED.
  • Minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Previous experience in selling paint and related products.
  • Familiarity with tinting and mixing equipment.