Jewelry Sales Consultant

4 weeks ago


Garden City, Michigan, United States Tourneau|Bucherer Full time

Job Title: Client Advisor - Jewelry

Reports to: Jewelry Manager/Store Director

Division: Retail

Overview:

The Client Advisor-Jewelry will act as an ambassador of Tourneau/Bucherer, providing clients with an elevated shopping experience. They will explore both immediate and future needs, promoting the company and brand partners to the client. The ideal candidate must have a passion for fine jewelry, art, and culture, and be a global thinker ready to drive the jewelry business.

Essential Job Responsibilities:

  • Work to create a positive, inviting, and elevated environment for discerning clients.
  • Be enthusiastic and demonstrate a passion for jewelry.
  • Work as a team with management and colleagues to achieve personal and department goals.
  • Clienteling - focus on developing long-term relationships with clients, utilizing the CRM system to follow up and maintain relationships.
  • Maintain and grow existing clients and reach new prospects.
  • Actively engage with clients, promoting the brand history, product lines, and discovering their needs.
  • Meet sales objectives for any given month, quarter, and year.
  • Share knowledge and motivate peers to promote jewelry.
  • Explain the value of being a Tourneau Bucherer client and leverage available tools to support making the sale.
  • Partner with other Client Advisors to make a sale.
  • Obtain client information utilizing the CRM system to build an ongoing relationship.
  • In the event of a sale, efficiently close and process the sale, including accurate warranty completion and cleaning/sizing/setting of the watch.
  • Communicate with management about opportunities to develop community relationships and explore potential events to increase brand awareness and customer loyalty.
  • Be professional, approachable, knowledgeable, and gracious in all interactions.
  • Strive to be a customer service-oriented individual to ensure a positive shopping experience.
  • Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
  • Attend training sessions to increase product knowledge.

Other Responsibilities:

  • Adhere to all store security procedures.
  • Set up cases and windows.
  • Respect other Client Advisors, fostering an environment of support and collaboration.
  • Adhere to the company dress code policy.
  • Work with team members to ensure the store is at all times clean and attractive.
  • Attendance is crucial, be on time.
  • Help set up or close the store depending on the shift.

Requirements:

  • A passion for building clientele and selling.
  • Demonstrate an exemplary level of integrity and professionalism at all times.
  • Must be able to work a flexible schedule throughout the week.
  • Must have a polished and professional appearance with a positive attitude.
  • Meet and exceed company assigned goals, metrics, and objectives.

Salary: $20-$25 per hour plus commission

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.



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