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Customer Service Associate

2 months ago

Phoenixville, United States The GIANT Full time
About The GIANT Company

We are a leading retail company committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is built on putting our customers first, doing what's right, winning together, and making ideas happen.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting our sales and operational goals.

Key Responsibilities
  • Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment by performing tasks such as sweeping, mopping, and restocking shelves.
  • Support sales and operational goals by completing tasks such as collecting trash, taking out the trash, and operating the compactor.
  • Collect and stack carts, and push them back to the front-end of the store.
  • Perform other duties as assigned by management.
Requirements
  • Must be authorized to work in the U.S.
  • Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner.
  • Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
  • Must be able to use, or learn to use, the equipment and tools used to perform this job.
  • Must meet the company performance standards for the job including but not limited to regular attendance.
  • Must complete the company introductory (probationary) period of 30 or 60 days.
  • Must be able to perform all job functions safely.
  • Must meet the company performance standards for the job.
  • Must agree to wear the proper assigned clothes and shoes approved for this job.
  • Must have and maintain valid specialty licenses, certificates, or permits required for the position.
Physical Requirements
  • Shift hours: minimum 4-hour shifts or more depending upon business needs
  • Job cycles: continual max
  • Lift/carry: 50 lbs.
  • Stand 55%, sit 0%, walk 45%
  • Category IV: lifting, carrying, P/P up to 50 lbs.
  • Max pull static: 20 lbs.