Operations Supervisor
2 weeks ago
At Planet Fitness, we take pride in fostering an inclusive atmosphere where everyone can feel at ease.
This role serves as a vital resource, not merely a title or a template, but a tool accessible to all.
As we continue to grow and learn, our goal is to refine this secure, vibrant environment, ensuring that every individual feels valued and respected.
Reporting directly to the General Manager, the Operations Supervisor will oversee club functions and ensure a positive experience for members while maintaining the financial health of the facility.
This role is essential in shaping our team dynamics to uphold a high-energy atmosphere within the Judgement Free Zone.
Essential SkillsCustomer Engagement:
Interacts with members and prospective members in a manner that surpasses expectations.
Active Listening:
Attentively listens to staff and members, considering various perspectives to collaboratively resolve issues.
Analytical Thinking:
Identifies and articulates problems, offering solutions utilizing all available resources.
Key Responsibilities
Provides operational assistance to the General Manager through team development and evaluation of key performance indicators that drive profitability.
Demonstrates flexibility in scheduling; this leader must be prepared to adjust their hours as necessary.
Supervises staff to ensure each team member delivers exceptional service. Proactively seeks opportunities to support staff with challenges or concerns.
Welcomes members and conducts club tours at the highest standard to promote business and set a positive example.
Ensures timely, professional, and solution-focused responses to member inquiries.
Responsible for the proper opening and closing procedures of the club.
Ensures that the team is well-informed about critical information (e.g., marketing campaigns, corporate initiatives, or new policies).
Assists the manager with scheduling to align with payroll guidelines.
Maintains cleanliness of the gym and equipment daily. Instructs the team on how to properly inspect and clean their designated areas to meet the highest standards.
Takes pride in the gym's appearance, encouraging staff to view it as a reflection of the team’s commitment to excellence. This is essential for achieving optimal results.
Physical Requirements
Must be able to stand for extended periods.
Some bending, kneeling, twisting, or reaching may be required.
Must be capable of lifting, pushing, or pulling at least 50 pounds.
Compensation:
$38,000 annual salary plus a $4,000 performance bonus. This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
About Flynn Fitness Group LLC
As a leading health club brand in the United States, Planet Fitness is recognized for various attributes – our remarkably low prices, our Lunk Alarm, and most notably, our Judgement Free Zone philosophy, which allows members to relax, get fit, and enjoy themselves without facing the hardcore, look-at-me mentality prevalent in many gyms.
Planet Fitness operates as a franchise of fitness centers.The specific Planet Fitness locations supported by this position are independently owned and operated by Flynn Fitness Group.
As an independent franchise, we have built our organization by adhering to our core values.Our core values include:
Customer-Centric Approach, Gratitude, Integrity, Perseverance, Loyalty, and Family.
Flynn Fitness mission statement:
To enhance individuals' lives by providing a consistent, affordable health and wellness experience in a judgement-free environment.
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