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Mechanical Technician

2 months ago

Hutchinson, Minnesota, United States Mediacom Communications Corporation Full time
Broadband Specialist I (Field Technician) Job Description

Mediacom Communications is a leading provider of cable television, broadband services, and home security solutions. As a Broadband Specialist I (Field Technician), you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of service quality.

Key Responsibilities:
  • Installation and Maintenance: Install and maintain cable television and broadband services in customer homes, ensuring seamless connectivity and optimal performance.
  • Customer Representation: Drive company van and represent Mediacom to customers, providing exceptional service and support.
  • Technical Expertise: Perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and special requests, utilizing technical knowledge and skills to resolve issues efficiently.
  • Quality Assurance: Analyze picture quality and judge acceptability of picture delivered following installation of cable service, ensuring high-quality results.
  • Tool Proficiency: Use customary CATV hand and power tools in performance of job duties, adhering to safety protocols and best practices.
  • Signal Analysis: Read signal levels through use of field strength meter; add and subtract levels in installation problems, utilizing technical expertise to resolve issues.
  • Physical Demands: Install connectors on different types of drop cable; climb poles with proper equipment, meeting physical demands of the role.
  • Customer Education: Inform customers of FCC Rules and Company policies as they pertain to customers, ensuring compliance and understanding.
  • Vehicle Operation: Drive company vehicles in performance of job duties; use bucket truck, adhering to safety protocols and company policies.
  • General Assistance: Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed, demonstrating flexibility and teamwork.
Requirements:
  • Technical Knowledge: General level of mechanical and consumer devices knowledge, with ability to apply technical skills in a fast-paced environment.
  • Flexibility: Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required, demonstrating adaptability and commitment to customer satisfaction.
About Mediacom Communications:

Mediacom Communications is a leading provider of cable television, broadband services, and home security solutions. We are committed to delivering exceptional customer experiences and ensuring the highest level of service quality. Our company values include:

  • Customer Satisfaction: Delivering exceptional customer experiences and ensuring high-quality results.
  • Integrity: Maintaining the highest level of integrity and ethics in all interactions.
  • Teamwork: Collaborating with colleagues to achieve common goals and objectives.
  • Continuous Improvement: Embracing a culture of continuous learning and improvement, driving innovation and excellence.
Benefits:
  • Professional Growth: Power to succeed in your career while enjoying ongoing training and a generous benefits package.
  • Opportunities for Advancement: Paid on the job training and opportunity to promote quickly, with a clear path for career advancement.
  • Company Provided Tools: Company provided tools, tablet, and phone, ensuring you have the resources needed to succeed.
  • Health and Wellness: Health, vision, and dental insurance, supporting your overall well-being.
  • Time Off: Paid vacation, holidays, and flex paid time off, allowing you to recharge and maintain a healthy work-life balance.
  • Performance-Based Rewards: Pay increases through self-guided training and performance bonus potential, recognizing and rewarding your achievements.
  • Reimbursement: In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided, ensuring you have access to the resources you need.