Intake Counselor
2 weeks ago
Advocate Aurora Health is seeking a skilled Intake Counselor to join our team. As an Intake Counselor, you will be responsible for conducting initial assessments for the determination of Behavioral Health patient level of care placement in collaboration with emergency departments, psychiatry, and acute care units. You will also assist with crisis intervention and intervene in emergencies utilizing proper procedures, therapeutic counseling, and de-escalation skills.
Key Responsibilities:
- Conducts initial intake assessments for the determination of Behavioral Health patient level of care placement in collaboration with emergency departments, psychiatry, and acute care units.
- Assists with crisis intervention and intervenes in emergencies utilizing proper procedures, therapeutic counseling, and de-escalation skills.
- Triages requests for services by phone, in person, or through telepsychiatry.
- Verifies patient's insurance to ensure accurate benefits and appropriate referral to providers for services.
- Documents in the electronic medical records, obtaining detailed and thorough information.
- Provides consultation/assessment services to acute care units, or other areas as assigned, providing consultation on complex patient needs and safety issues upon request.
- Assists in providing support to all the intake staff throughout the system for triage and assessment functions, through on-site, telephonic, or telepsychiatry service.
Requirements:
Master's Degree in Social Work, Psychology, or related field. Typically requires 2 years of experience in providing therapy and/or assessments in behavioral health. Requires previous experience in the clinical assessment of psychiatric and chemical dependency disorders of all age populations. Demonstrates awareness in working with insurance companies and managed care review agencies. Demonstrates a working knowledge of the State of Wisconsin Mental Health, Emergency Detention, and Development Disabilities Code. Must have excellent oral, written communication, and problem-solving skills. Will frequently be required to lift 25 lbs. without assistance, and will occasionally be required to lift 25 lbs. with assistance. May be exposed to the following hazards: mechanical, chemical, blood, and body fluids. Must be able to sit, stand, walk, squat, bend, and reach above shoulders and twist. Ability to work with an agitated individual using proper-de-escalation techniques. Operates all equipment necessary to perform the job.
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