Senior Consultant, Quality Assurance

7 days ago

Dallas, Texas, United States WSP Full time
About the Role

We are seeking a highly skilled Senior Consultant, Quality and Audit to join our Earth and Environment business line. As a key member of our team, you will be responsible for implementing and monitoring quality metrics, working collaboratively with leadership to drive improvement, and developing and implementing quality assurance programs.

Key Responsibilities
  • Implement US Quality Plan to monitor, track, and report on quality metrics/KPIs
  • Work collaboratively with US leadership to drive improvement in support of the US Quality Plan
  • Develop and implement quality assurance programs in the Earth and Environment Business Line
  • Conduct drop-in assessments and support audit programs
  • Support business line with project quality and proposals
  • Coach project teams on developing and implementing project quality plans, as well as corrective action plans
  • Partner with business line operations to monitor and report on compliance and progress through regular audits of above quality metrics
  • Participate in select monthly project reviews (MPRs) and engage in recovery efforts where needed
  • Establish workflows for quality engagement in pursuits and project delivery
  • Collaborate with technical leaders on standards and best practices for implementation specific to design services
  • Identify training needs in collaboration with operations leaders and deliver as required
  • Supervise, mentor, guide, and oversee DQM performance (as needed)
  • Report quality concerns or deficiencies/improvements in QA/QC system to the Quality Director
  • Promote, guide, and document award program nominations
  • Approve exceptions and modifications to mandatory business line QC requirements
  • Coordinate with project managers (PMs) and project delivery managers (PDMs) to ensure client surveys are conducted in a timely manner
  • Perform and document, as needed, root cause analysis, lessons learned/best practice reviews to support continuous improvement initiatives
  • Provide early notification to senior management and Quality Director on projects with quality concerns or issues
  • Facilitate quality training for all new employees and refresher training at required intervals
  • Meet and report regularly with the Quality Director to review metrics, schedules, action items, and follow-ups
  • Support national and global quality-related continual improvement initiatives
  • Global audit support
  • Participate in project management and planning meetings
  • Participate with peers in sharing knowledge
  • Demonstrate commitment to keeping up-to-date in technical knowledge of current and emerging practices
  • Ability to develop and manage high-quality technical and professional deliverables on projects
Requirements
  • 5-7 years of experience in the field of quality in multi-disciplinary activities including construction, engineering, and project management
  • 5+ years in a management role working closely with leadership teams
  • Working knowledge of federal projects and programs
  • Working knowledge of HSEQ integrated systems
  • Bachelor's degree or equivalent
  • Adept at using Microsoft Office programs, especially Outlook, PowerPoint, Word, and Excel
Preferred Qualifications
  • BSc/MSc or equivalent HSEQ-related qualification, preferred
  • Internal/external auditing qualification, ISO 45001, 14001, or 9001, preferred
  • Experienced with ISO certification requirements and coordination thereof, preferred
  • Member of a professional body (e.g., ASQ, IOSH), preferred
About WSP

WSP is a leading engineering and professional services firm dedicated to serving local communities. We are engineers, planners, technical experts, strategic advisors, and construction management professionals. WSP designs lasting solutions in the buildings, transportation, energy, water, and environment markets.

We provide a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

WSP USA is an Equal Opportunity Employer. We are committed to diversity and inclusion and welcome applications from qualified candidates of all backgrounds.

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