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Project Manager for Support Operations

2 months ago


San Antonio, Texas, United States InsideHigherEd Full time
Job Title

Project Manager for Support Operations

Job Summary

We are seeking a highly skilled Project Manager for Support Operations to join our team at InsideHigherEd. The successful candidate will be responsible for overseeing all technology project operations, evaluating them according to established goals, and coordinating the selection, installation, operation, support, and maintenance of information technology infrastructure.

Key Responsibilities
  • Project Management
    • Initiate, plan, organize, and execute multiple software and developmental projects.
    • Acquire resources and coordinate the efforts of team members and third-party contractors or consultants to deliver projects according to plan.
    • Define project objectives with management direction and oversee quality control throughout the project life cycle.
  • Technology Operations
    • Coordinate the selection, installation, operation, support, and maintenance of information technology infrastructure.
    • Work closely with contracted third-parties and liaison with University Information Technology on UPD public safety systems.
    • Analyze the department's technology needs and develop efficient cost-effective purchasing of IT equipment and software.
  • Security and Compliance
    • Protect the Department and its operations against IT risks, including unauthorized access to information, data integrity problems, loss of processing capability, and poor service levels.
    • Direct and support implementation of software and hardware upgrades.
    • Identify and recommend new technology strategies.
  • Support and Maintenance
    • Provide support for email, and telephone troubleshoot and resolve moderately complex issues.
    • Takes ownership of assigned issues and continues to monitor through to resolution.
    • Research and evaluate alternative technical solutions, developing recommendations and cost-effective system solution for business needs.
    Requirements for Position
    • Education and Experience
      • Bachelor's degree in related field.
      • Nine years of related experience including supervisory experience.
    • Certifications and Skills
      • Fingerprinted and subject to a search of local, state and U.S. national records and fingerprint files to disclose any criminal record.
      • Never been convicted of any family violence offenses.
      • Not prohibited by state or federal law from operating a motor vehicle.
      • Not prohibited by state or federal law from possessing firearms or ammunition.
      • Has not had a dishonorable or bad conduct discharge from the military.
      • U.S. Citizen.
    What We Offer

Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities.

How to Apply

Please make sure to provide the following documents:

  • Cover Letter
  • Resume / CV
  • Professional References

For detailed instructions on how to apply for any position on our website, please use the following link: