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Restaurant Operations Manager

2 months ago

Austin, Texas, United States RRH - Austin, LLC Full time

About the Role:

The Restaurant Team Lead is a key position in our restaurant, responsible for ensuring the delivery of a WOW guest experience. This includes ensuring food quality and safety, executing on the components of the guest service puzzle, maintaining restaurant cleanliness, and ensuring compliance with all company procedures and standards.

Key Responsibilities:

  • Internal Service: Provide exceptional service to team members, including training and coaching to ensure they have the skills and knowledge to deliver a WOW guest experience.
  • External Service: Ensure that all guests receive a high level of service, including responding to their needs and resolving any issues in a timely and professional manner.
  • Higher Profits: Work with the management team to identify opportunities to increase sales and profitability, and implement strategies to achieve these goals.
  • Fostering the Culture: Contribute to a positive and inclusive work environment, and promote the company's values and culture.
  • Workstation Operation: Ensure that all workstations are operating efficiently and effectively, and that team members have the resources and support they need to perform their jobs.
  • Food Quality/Safety: Ensure that all food is prepared and served to the highest standards of quality and safety.
  • Training/Coaching: Provide ongoing training and coaching to team members to ensure they have the skills and knowledge they need to perform their jobs.
  • Guest Focus: Ensure that all guests receive a high level of service, and that their needs are met in a timely and professional manner.
  • Business Management: Work with the management team to develop and implement business strategies, and to ensure that the restaurant is operating efficiently and effectively.