Financial Services Associate

3 days ago

Paradise, California, United States Sierra Central Credit Union Full time
Job Summary

Sierra Central Credit Union is seeking a highly motivated and detail-oriented Part-time Financial Services Associate to provide exceptional member service and promote credit union services. As a key member of our team, you will be responsible for delivering accurate, prompt, and professional service to our members while meeting or exceeding assigned production goals.

Key Responsibilities
  1. Provide excellent member service, responding to inquiries and resolving issues in a timely and professional manner.
  2. Actively participate in branch efforts to meet or exceed assigned production goals, including telemarketing, in-branch promotions, cross-selling, and up-selling.
  3. Perform accurate and complex input/output functions on credit union computer systems, including account, loan, and general ledger postings.
  4. Travel to other branches as business needs dictate, sometimes on short notice, to attend training classes and provide support to colleagues.
  5. Maintain a satisfactory performance record, including balancing, attendance, and sales referrals.
  6. Ensure the security of all cash, deposited items, and negotiable instruments.
  7. Answer the telephone in accordance with established phone answering sequence, using an established greeting and adhering to a service quality script.
  8. Ensure that each interaction with members and co-workers is polite, professional, and respectful at all times.
Requirements
  1. High school diploma or equivalent is required.
  2. Must be familiar with basic computer functions and programs.
  3. Previous cash handling experience and working knowledge of Microsoft Office programs are preferred.
  4. Successful completion of required training courses per the Career Path Program is required.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Continuous standing or sitting for up to 8 hours per day.
  2. Reach across the teller station counter to comfortably count out/hand cash to members.
  3. Intermittent bending, squatting, and walking.
  4. Lifting up to 25 pounds.
Salary and Benefits

Starting pay is $20.38 an hour, depending on experience, along with a great choice of benefits for full-time and part-time employees.

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