Patient Services Specialist II
3 weeks ago
Nemours Children's Health is seeking a highly skilled Patient Services Specialist II to join our Primary Care team in St. Cloud, Florida. As a key member of our team, you will provide exceptional customer service, registration, and scheduling support to our patients and families.
Key Responsibilities- Provide customer service to internal and external customers, answering phone lines in a prompt and courteous manner.
- Collect, maintain, and ensure accuracy of patient information through standard business practices.
- Coordinate all necessary paperwork for registration, scheduling, and appointment.
- Collect and verify patient insurance information, including authorizations and referrals.
- Manage no-show and cancellation processes, confirming appointments with patients and guardians.
- Prepare charts with appropriate paperwork for physician visits.
- Triaging and managing electronic communication daily, scanning new paperwork into the EMR or placing it in patient charts.
- Check in and check out patients in the office, coordinating the release of information and medical record process.
- High School Diploma required, with specialized training beyond high school preferred.
- Minimum of one to three years' experience in customer service and healthcare, with medical office or call center experience preferred.
- Ability to travel to other primary care locations as needed for coverage.
Nemours Children's Health is a premier pediatric healthcare system dedicated to providing exceptional care to children and families. We are committed to equity, diversity, and inclusion, and strive to create a diverse and inclusive environment that reflects the communities we serve.
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Patient Services Specialist II
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Oviedo, Florida, United States Nemours Children's Health Full timeAbout the RoleNemours Children's Health is seeking a highly skilled Patient Services Specialist II to join our Primary Care team in St. Cloud, Florida. As a key member of our team, you will be responsible for providing exceptional customer service, registration, and scheduling support to our patients and families.Key ResponsibilitiesCustomer Service: Answer...
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