Restaurant Operations Manager
3 days ago
The General Manager is responsible for executing all restaurant administrative duties and providing leadership to ensure the restaurant can sustain an acceptable level of day-to-day operations. This role requires strong leadership skills to motivate and train the team, as well as basic business math and accounting skills to manage profit and loss.
Key Responsibilities:
- Manage day-to-day operations, including scheduling labor, ordering food and supplies, and developing the restaurant team.
- Ensure 100% customer satisfaction by controlling profit and loss, following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.
- Recruit, interview, and hire team members, conduct performance appraisals, take discipline action, motivate, and train.
- Ensure maintenance of equipment, facility, and grounds through the use of a preventative maintenance program.
- Ensure food quality and 100% customer satisfaction.
- Ensure complete and timely execution of corporate and local marketing programs.
- Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.
- Dedication to providing exceptional customer service.
- Good communication skills, and strong interpersonal and conflict resolution skills.
- Exceptional team building capability.
- Basic business math and accounting skills, and strong analytical/decision-making skills.
- Basic personal computer literacy.
- College or university degree preferred but will consider experience.
- Supervisory experience in either a food service or retail environment, including profit and loss responsibility.
- This is a full-time position with a competitive salary and benefits package.
- The franchisee will be your only employer, and you will be responsible for setting your own wage and benefit programs.
- This role is located at Store Number: 034.
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