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Event Marketing Coordinator

2 months ago

Escondido, California, United States Howtoecommerce Full time
Job Summary

Hyatt Vacation Ownership is seeking a highly motivated and organized Event Marketing Coordinator to join our award-winning sales and marketing team. As an Event Marketing Coordinator, you will play a key role in promoting the Hyatt Vacation Club Destinations Program to hotel guests, offering financial incentives in exchange for learning about our points-based ownership product.

Key Responsibilities
  • Update information boards on a regular basis to inform employees of important events.
  • Create spreadsheets to organize information related to sales and marketing activities, such as mailing lists and tours.
  • Enter, retrieve, reconcile, and verify information in software involved in the sales process.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Promote awareness of brand image internally and externally.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Hyatt, including up-selling.
  • Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities and services.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures.
  • Anticipate and address guests' service needs.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.
Requirements
  • High school diploma or equivalent required.
  • Concierge and customer service experience preferred.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and knowledge of software applications.
About Hyatt Vacation Ownership

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.