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Lead Incident Management Analyst

2 months ago

Chadds Ford, Pennsylvania, United States Bread FinancialTM Full time

JOB SUMMARY:

The Senior Analyst will play a pivotal role in managing significant incidents and conducting thorough root cause analysis (RCA) for problems. This position is essential for ensuring that all incident and problem management protocols are consistently followed across teams and departments.

Key Responsibilities:

  • Oversee the management of all Major Incidents and facilitate Problem RCA initiatives.
  • Ensure compliance with incident and problem management standards among all team members and related departments.
  • Engage in collaborative efforts with IT, Senior Analysts, Management, Analysts, Customer Experience teams, and Communications departments.

About Bread FinancialTM:

Join a forward-thinking organization committed to enhancing the efficiency of incident and problem resolution processes within a supportive and collaborative team environment.