DataDog SME Lead

We are seeking a highly skilled DataDog SME Lead to join our team at Synergy Global Technologies Inc.

This is a 12mth+ contract opportunity.

• 5+ years of experience in observability and monitoring for complex, distributed systems
• Deep experience with DataDog, including configuration, customization, and optimization of monitoring tools and dashboards
• ServiceNow experience is required, while PagerDuty experience is a nice to have
• Prior experience working in a 24x7x365 operation consisting of multiple technologies and locations
• Prior experience in leading/managing a team
• Experience with quality improvement tools and techniques such as 6 Sigma, Kaizen, Kanban, etc. is required
• Familiarity with PCI requirements and security best practices
• Demonstrated leadership on cross-functional business initiatives, including aligning with senior management
• Proven track record of building consensus, negotiation, and diplomacy

Key Responsibilities:

• Configure and customize DataDog monitoring tools and dashboards
• Optimize monitoring performance and reduce false positives
• Develop and implement quality improvement initiatives
• Lead and manage a team of monitoring experts