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Help Desk Technician I

3 weeks ago

Bradenton, Florida, United States IMG Academy Full time

As a member of our team, you'll have the opportunity to make a real impact at IMG Academy. We're seeking a skilled Help Desk Technician I to join our Support Team and provide exceptional technical support to our employees.

About IMG Academy

We're a world-leading sports education brand that provides a holistic education model empowering student-athletes to win their future. Our innovative suite of on-campus and online experiences includes boarding school, camps, online coaching, and college recruiting.

Job Summary

The Help Desk Technician I will be the first point of contact for end-users, providing technical assistance and support for various systems, technologies, and workflows.

Key Responsibilities:
  • Be the first contact for end-user tickets submitted.
  • Organize, track, and complete the variety of support requests generated by both employees and internal discovery.
  • Escalate tickets with context as necessary.
  • Champion regular audits and flag inconsistencies to the team.
  • Handle new hire account creations in conjunction with other teammates.
  • Handle standard office tasks, including shipping and receiving of equipment.
  • Develop an understanding of the IMGA Platform: applications, systems, technologies, workflows, interfaces our employees use every day.
  • Provide support and administration for third-party solutions that integrate with and complement our current enterprise systems.
Requirements:
  • Gained access to all typical systems, showing proficiency in each with routine tasks.
  • Completes audits and routine tasks on a timely basis.
  • Escalates all tickets with situational context, containing all information available.
  • Documents fixes and notes in the ticketing platform and contributes to documentation development.