Banking Operations Associate
1 week ago
The role involves supporting clients with their daily banking needs, managing cash transactions, and ensuring the smooth operation of the bank's services.
KEY RESPONSIBILITIES
- Deliver outstanding customer service consistently. Employ analytical skills and attentive listening to address client inquiries or issues effectively. This is a daily responsibility.
- Welcome clients as they arrive at the bank and guide them to the right personnel when necessary.
- Respond to phone inquiries in a professional and friendly manner.
- Process deposits, withdrawals, transfers, loan payments, money orders, and other financial transactions.
- Maintain and reconcile the cash drawer accurately.
- Manage currency exchanges with the vault as needed, ensuring compliance with cash handling limits.
- Assist in the daily balancing of the vault and ATMs.
- Review checks for proper funds availability in accordance with regulatory standards.
- Verify endorsements and validate information on checks, including dates, bank details, and identification of payees.
- Utilize the bank's source capture optimization system to scan, correct, and balance all paper transactions for submission to the federal banking system.
- Support clients with their savings and Christmas club accounts as requested.
- Foster and maintain positive relationships with colleagues, existing clients, and prospective clients.
- Contribute to achieving departmental and organizational goals.
- Adhere to all banking policies and procedures, demonstrating knowledge of compliance topics related to deposits.
- Assist with various office tasks as required.
- Execute opening and closing procedures as designated.
- Perform any additional duties as assigned.
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