Chief Medical Executive

3 weeks ago

Seattle, Washington, United States Alaska Airlines Full time
Job Summary

As the Chief Medical Executive at Alaska Airlines, you will be responsible for leading the development and implementation of our loyalty program, Mileage Plan. This executive role oversees all aspects of the loyalty P&L, including our multi-billion-dollar credit card portfolio. You will create and execute strategies that drive member acquisition, retention, and program engagement.

Key Responsibilities
  • Lead teams tasked with the design, implementation, and management of the program.
  • Track and deliver to agreed financial metrics. Manage the overall loyalty program budget, including responsibility for all marketing spend tied to the program.
  • Oversee the development, implementation, and delivery of the Mileage Plan co-brand credit card. Lead execution of the co-brand program, including development of products, promotional activities, and marketing efforts.
  • Collaborate with key co-brand partners in a highly productive, collaborative way that maximizes results for Air Group. Monitor and report against the performance of the co-brand credit card with a strong data-orientation that emphasizes results.
  • Establish and report on metrics that measure overall program performance and effectiveness, including member-level contributions, channel strategy success, and partner profitability.
  • Actively engage with the team in a supportive way that supports a high-performance culture. Identify training needs with a focus on ensuring ongoing skills development. Build a pipeline of talent and make personnel changes as required to deliver against organizational goals.
  • Analyze data and market trends to proactively identify areas of potential improvement and innovation.

Requirements
  • 10 years of experience in financial services, consulting, loyalty-related disciplines, partnership management, and/or consumer-facing marketing, or related area.
  • Bachelor's degree, or willingness to attain a Bachelor's degree within six years of start date.
  • Ability to manage cross-functional teams.
  • Strong executive presence with an ability to communicate effectively across all organizational levels.
  • Passion for loyalty programs, aviation, guest experience, and platform development.
  • Experience using Excel, Alteryx, and/or Tableau.
  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
  • Total Target Compensation Range (incl. The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Unlimited confirmed travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs, including medical, dental, and vision benefits.
  • Equity grants.
  • Generous holiday and paid time off.

Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

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