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Lead Store Associate

2 months ago

Deerfield Beach, Florida, United States Leafwire Full time
Job Title: Lead Store Associate

We are seeking a highly motivated and experienced Lead Store Associate to join our team at Leafwire. As a key member of our dispensary team, you will be responsible for assisting the Dispensary Management team in all operational aspects of running the dispensary and ensuring each patient receives outstanding service by providing a positive and friendly environment.

Key Responsibilities:
  • Assist the Dispensary Manager and the Dispensary Assistant manager in all activities related to inventory management.
  • Assist the Dispensary Manager and the Dispensary Assistant manager in all activities and responsibilities related to Standard operating procedure compliance and training.
  • Assist the Dispensary Manager and the Dispensary Assistant manager in all activities related to opening and closing the dispensary.
  • Provide exceptional customer service in accordance with established standards.
  • Develop and maintain rapport with our Patients, vendors, service providers and staff.
  • Ensure Patients concerns and/or questions are solved and answered promptly and efficiently, and communicate Patient requests and/or problems to Manager when needed.
  • Recommend, select and help locate the proper medicine for Patients depending on their individual needs and Physician Certification.
  • Communicate the effects of different types of cannabis to Patients clearly and effectively.
  • Ring up sales on Point of Sale System and process cash transactions.
  • Ensure strict controls to protect organization assets at the direction of management.
  • Set up and break down display cases daily. Assist in display maintenance and housekeeping.
  • Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts.
  • Facilitate the new membership and Patient renewal processes.
  • Perform data entry and manage the Patient database.
  • Dispensing medical cannabis in Medical Marijuana Use Registry.
  • Answer phone calls and forward to the appropriate staff member.
  • Book appointments for Patients for services they request.
  • Maintain a current stock of Educational materials, new patient folders etc.
  • Frequently maintain dispensarys cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
  • Maintain a positive work environment conducive to trust and respect.
  • Maintain strictest confidentiality in compliance with HIPAA guidelines.
  • Perform other related work as required.
Requirements:
  • Analytical skills to synthesize complex information and make sound decisions.
  • Problem-solving skills to identify and resolve issues in a timely manner.
  • Excellent communication and interpersonal skills to provide exceptional customer service.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.