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Business Office Operations Manager

4 weeks ago

Hillside, Illinois, United States CarMax Full time

Grow your career with CarMax, the nation's largest retailer of used cars.

We're seeking an experienced Business Office Operations Manager to lead our team of Business Office Associates in Hillside, Illinois. As a key member of our leadership team, you'll be responsible for processing and auditing paperwork, leading self and others through daily business requirements, cash management, and providing exceptional customer service.

**Responsibilities:**

+ Mentor Business Office Associates, assisting them with development and training to ensure they have the skills and knowledge needed to excel in their roles.

+ Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines, fostering a culture of teamwork and collaboration.

+ Participate in the rotation of the Manager on Duty role, responsible for delegating and directing the business office workflow, answering questions related to transactions, handling customer issues/concerns, and following up on delegated business office work tasks.

+ Delegate and follow up on various Business Office tasks, ensuring timely and accurate completion.

+ Provide customer service by listening, answering customer questions, and explaining the paperwork process, building trust and rapport with our valued customers.

+ Process paperwork associated with retail automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork.

+ Process paperwork affiliated with the state DMV, including submitting paperwork necessary to title and register a vehicle for a customer after the sale.

+ Manage cash, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with consideration to security.

+ Clerical responsibilities, including copying, filing, and answering phones, providing administrative support to the team.

**Requirements:**

Work requires ability to:

+ Create and maintain a positive work environment, fostering a culture of respect and inclusivity.

+ Perform supervisory tasks, including delegating effectively, following up, making decisions using independent and sound judgment, resolving customer and associate issues, and reading, interpreting, and transcribing data to maintain accurate records.

+ Understand numeric filing systems and use word processing, spreadsheet, and other programs, displaying intermediate PC skills.

+ Multi-task in a high-energy, fast-paced work environment, leading self and others through prioritization of changing daily business needs.

+ Lift objects that weigh as much as 15-20 lbs.

+ Speak and listen effectively in dealing with internal and external customers in person and over the phone.

**About CarMax:**

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

We're committed to helping every associate grow their career and achieve their best, at work and in their community. We're recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

**Salary:** $60,000 - $80,000 per year, depending on experience.