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Technical Support Specialist

2 weeks ago


Fort Worth, Texas, United States Amerit Consulting Full time

Company Overview:

Amerit Consulting is a global leader in healthcare systems and medical supplies. Our company values expertise, innovation, and customer satisfaction.

Job Description:

We are seeking an experienced Help Desk Technician to join our team. The successful candidate will provide remote technical support to users with issues related to McKesson Connect ordering systems.

Responsibilities:

  • Identify and resolve technical problems in a timely manner via telephone calls, chat support, email, and personal requests.
  • Accurately document and track reported problems to ensure timely resolution via Salesforce.
  • Escalate important or recurring issues to department Business Analysts and Team Leads.
  • Work in various inbound call queues as assigned by Workforce Management.
  • Meet department KPI metrics for call quality, service levels, issue resolutions, schedule adherence, and attendance.

Required Skills and Qualifications:

  • Minimum 4-5 years of experience as a Help Desk Technician in the healthcare or pharma industry.
  • High school diploma or equivalent required.
  • Proficiency in MS Office (Outlook, Teams, Excel, Word).

Benefits and Culture:

At Amerit Consulting, we value our employees and strive to create a positive work environment. We offer competitive benefits and opportunities for growth and development.