Senior Customer Experience Lead

3 weeks ago


Edison, New Jersey, United States Visby Medical Full time
Job Overview

We are seeking a highly motivated and experienced Senior Customer Training Specialist to join our Training Department within the commercial organization. In this role, you will conduct engaging and interactive training sessions, utilizing both virtual and in-person formats, to ensure alignment with company goals and objectives.

This is a remote position that can be based anywhere on the East coast of the US, with occasional business travel required. You will work closely with internal stakeholders, including Sales, Marketing, Product Development, and Customer Success teams, to gather insights, align training initiatives with business objectives, and drive customer success.

Responsibilities:
  • Develop and Deliver Training Content: Collaborate with the Technical Training Manager and various departments to identify customer training needs and develop relevant and impactful training content that supports the successful adoption of Visby products.
  • Conduct Training Sessions: Engage and educate customers through training sessions, utilizing a range of instructional techniques and delivery methods, including virtual training platforms and in-person training.
  • Coordinate Logistics: Assist in coordinating logistics for training sessions, including scheduling, travel arrangements, setup, and equipment preparation, to ensure smooth execution of training events.
  • Maintain Compliance: Ensure all training activities comply with regulatory requirements and industry standards, and maintain accurate records of training activities and participant progress for reporting and auditing purposes.
Requirements:
  • Bachelor's Degree: A degree in a life science or health science discipline, or Healthcare degree, or equivalent years of experience in the healthcare field.
  • Experience: 5 years of experience delivering training to both technical and non-technical users, preferably in a clinical lab setting.
  • Communication Skills: Excellent written and verbal communication abilities, with the ability to confidently articulate and communicate scientific concepts to both technical and non-technical audiences.


  • Edison, New Jersey, United States Sunrise Senior Living Full time

    About the RoleAs a Senior Dining Services Manager at Sunrise Senior Living, you will play a vital role in providing exceptional dining experiences for our residents. Your primary responsibility will be to lead and manage the dining services team, ensuring that every meal is prepared and served with passion and care.Responsibilities:Lead and manage the dining...


  • Edison, New Jersey, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a compassionate and skilled Medication Care Manager to join our team at Sunrise Senior Living. As a key member of our community, you will play a vital role in providing high-quality care and services to our residents.Job DescriptionThe Medication Care Manager is responsible for administering medication and treatments in a safe...


  • Edison, New Jersey, United States Sunrise Senior Living Full time

    Company Overview: Sunrise Senior Living is a leading provider of senior living communities that deliver high-quality care and services to seniors. Our mission is to champion quality of life for all seniors, and we are committed to making a positive impact in the lives of those we serve.Benefits: A competitive salary and benefits packageA comprehensive...


  • Edison, New Jersey, United States Sunrise Senior Living Full time

    About UsSunrise Senior Living is a leading provider of senior care services, dedicated to championing quality of life for all seniors.Job OverviewWe are seeking a skilled and compassionate Certified Nursing Assistant (CNA) to join our team at Brighton Gardens of Edison. As a CNA, you will play a vital role in providing direct resident care, including...


  • Edison, New Jersey, United States Sunrise Senior Living Full time

    Sunrise Senior Living is seeking a highly motivated and compassionate Medication Care Manager to join our team. As a Medication Care Manager, you'll be responsible for administering medications and treatments, documenting resident response, and collaborating with our healthcare team to ensure our residents receive the highest level of care.About Sunrise...


  • Edison, New Jersey, United States Sunrise Senior Living Full time

    About the Job">At Sunrise Senior Living, we are passionate about providing high-quality care to our residents. As a Medication Care Manager, you will play a vital role in ensuring the safety and well-being of our residents by administering medications and treatments in a safe and organized manner.">Responsibilities">Medication Administration: Administer...


  • Edison, New Jersey, United States C&S Wholesale Grocers, LLC Full time

    Job OverviewThe Senior Director of Application Development plays a pivotal role in driving the strategic direction of our application development function. This executive-level position is responsible for overseeing the entire lifecycle of software applications, from conceptualization to deployment.This senior leadership role involves:Strategy and Planning:...


  • Edison, New Jersey, United States Renee Brown Full time

    Job Summary: We are seeking an experienced and results-driven Manager of Customer Experience to join our Meadow Lilly team in Edison, NJ. This key role involves leading our operations, fostering a positive work environment, and ensuring exceptional customer experiences.Main Responsibilities:Develop and implement customer-focused initiatives to improve...


  • Edison, New Jersey, United States Sunrise Senior Living Full time

    Company OverviewSunrise Senior Living is a leading provider of senior care services, committed to championing quality of life for all seniors. With over 30 years of experience, we strive to deliver high-quality care with a personal touch.SalaryThe estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience.Job...


  • Edison, New Jersey, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is a leading provider of senior care services, and we're seeking a highly skilled Medication Administration Specialist to join our team.This role is perfect for individuals who are passionate about delivering exceptional care to seniors and are committed to upholding the highest standards of quality and safety.


  • Edison, New Jersey, United States Sunrise Senior Living Full time

    Company Overview">Sunrise Senior Living is a leading provider of senior care services, committed to delivering high-quality care and support to our residents. With over 30 years of experience, we have established ourselves as a trusted partner in the senior care industry.">Job Summary">We are seeking a compassionate and skilled Certified Nursing Assistant...


  • Edison, New Jersey, United States Tephra Inc. Full time

    Tephra Inc. is a leading organization in the industry, known for its innovative approach to business and technology services. We are seeking an experienced Senior Marketing Operations Lead to join our team.About the RoleThis is a senior-level, full-time position with global responsibilities, based in the US. The successful candidate will report directly to...


  • Edison, New Jersey, United States CDM Smith Full time

    CDM Smith is seeking a highly experienced Senior Structural Engineer Lead to lead our structural analysis and design efforts for complex projects.A successful candidate will have a strong background in structural engineering, with experience leading teams and managing complex projects. The role involves directing the development of models, drawings, and...


  • Edison, New Jersey, United States Sunrise Senior Living Full time

    Community Overview:Sunrise Senior Living is a renowned leader in senior care, dedicated to providing quality services and creating a supportive environment for seniors and their families. With over 30 years of experience, we continue to champion the well-being and dignity of our residents.


  • Edison, New Jersey, United States Welcome Wagon Full time

    Welcome to a career with Welcome Wagon, the leader in new mover marketing since 1928. We welcome new families into their homes by introducing them to local businesses, providing them with valuable connections and recommendations.As a Community Marketing Executive, you will work independently from the comfort of your own home or out in the field, selling...


  • Edison, New Jersey, United States Senior Care Therapy Full time

    Job Description:Senior Care Therapy is seeking a qualified Therapist to join our team. As a professional in this role, you will work with seniors in various settings, providing therapy services and support to help them navigate life's challenges.In this position, you will have the opportunity to make a meaningful impact on the lives of our residents. You...

  • Senior Care Manager

    3 weeks ago


    Edison, New Jersey, United States Sunrise Senior Living Full time

    Company OverviewSunrise Senior Living has been a leader in senior care for over 30 years, committed to providing quality services and support to seniors and their families.We believe that our team members are our greatest resource and are dedicated to fostering a supportive community that encourages growth and development.About the RoleWe are seeking an...


  • Edison, New Jersey, United States Sunrise Senior Living Full time

    Job OverviewWe are looking for a motivated and customer-focused Dining Room Care Manager to join our team at Sunrise Senior Living. In this role, you will play a vital part in creating memorable dining experiences for our residents, while upholding the highest standards of quality and care.Responsibilities and ExpectationsProvide exceptional dining services...


  • Edison, New Jersey, United States Core Force Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Senior Customer Service Coordinator to join our team at Core Force. As a key member of our operations team, you will be responsible for managing customer orders from start to finish.Key Responsibilities:Communicate effectively with sales, operations, and logistics departments to ensure seamless...


  • Edison, New Jersey, United States Pop-Up Talent Full time

    About the RoleWe are seeking a talented Customer Experience Representative to join our team at Pop-Up Talent. As a key member of our service team, you will be responsible for delivering exceptional customer experiences through expert technical knowledge, excellent communication skills, and a proactive approach to problem-solving.You will create and manage...