Retail Customer Experience Specialist
1 week ago
**Job Title:** Retail Customer Experience Specialist
Company Overview: Southeastern Grocers is committed to providing exceptional customer service and creating a welcoming environment for all customers. As a key member of our team, you will play a vital role in ensuring that our customers receive the best possible experience.
Estimated Salary:** $40,000 - $55,000 per year
Job Description: The Retail Customer Experience Specialist will be responsible for providing accurate, fast, and friendly customer service at the front end of our store. This includes greeting and assisting customers, resolving customer complaints, and maintaining a clean and organized store environment.
Key Responsibilities:
- Greet and assist customers in a prompt, courteous, and friendly manner
- Address customer issues and resolve them to their satisfaction within company guidelines
- Maintain knowledge of front-end operations and stay current on changes in policies and procedures
- Manage ACM lanes according to company standards and policies
- Troubleshoot problems with front-end equipment
- Stock front-end products and maintain a clean and organized store environment
Qualifications: To be successful in this role, you must be able to read, write, and speak English proficiently, have a high school diploma or equivalency, and be authorized to work in the United States.
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