IT Support Specialist
1 month ago
Day to Day
Our client is looking for a IT Support Specialist to sit in Woodlawn, MD who will be responsible for supporting government customers locally and throughout the country. This individual will also be responsible for:
- Preparation of documentation, status reports, work plans, service tickets
- Assist in development of Quotes and Rough Order of Magnitude’s (ROM’s)
- Maintain multiple tracker databases daily.
- Work with all other members of the Service Team to ensure all quotes are all inclusive of parts and applicable labor and Other Direct Cost’s (ODC).
- Coordination of service visits with subcontractors and technicians – dispatching for field work
- Coordination with field technicians to ensure service is complete and all paperwork is received and ready to be submitted to customers.
- Interfacing with subcontractors, project managers, engineers, procurement personnel, contract administrators, and other staff on program planning and controls issues or requests
- Establishing and maintaining program records and database files
- Coordinating program travel when necessary
- Maintaining content in the program management information system and SharePoint
- Assisting with program scheduling activities
- Performing other administrative duties as assigned
- Implementing program administrative policies and procedures
- Creating and tracking program Change Order Requests and Billable Service Requests or Quotes
Must Haves
- 1+ years of experience as an administrative assistant, project support, or similar role
- 1+ year of Tier 1 or Tier 2 Helpdesk support experience
- Experience with administrative operations (word processing, spreadsheets, scheduling, reporting, recordkeeping, SharePoint)
- Strong written and verbal communication skills
- Proficient in Microsoft Word, Microsoft Outlook and PowerPoint (Must have Excel – Pivot Table, V-lookup experience)
- Ability to work in a fast paced, dynamic work environment
- Ability to multitask and prioritize assignments to accommodate program goals
- Ability to obtain a public trust clearance
Plusses
- Associates or bachelor’s degree
- Technical knowledge of electronic security systems and or IP networking
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