IT Support Specialist

1 month ago


Woodlawn, United States Insight Global Full time
Job DescriptionJob Description

Day to Day

Our client is looking for a IT Support Specialist to sit in Woodlawn, MD who will be responsible for supporting government customers locally and throughout the country. This individual will also be responsible for:

 

  • Preparation of documentation, status reports, work plans, service tickets
  • Assist in development of Quotes and Rough Order of Magnitude’s (ROM’s)
  • Maintain multiple tracker databases daily.
  • Work with all other members of the Service Team to ensure all quotes are all inclusive of parts and applicable labor and Other Direct Cost’s (ODC).
  • Coordination of service visits with subcontractors and technicians – dispatching for field work
  • Coordination with field technicians to ensure service is complete and all paperwork is received and ready to be submitted to customers.
  • Interfacing with subcontractors, project managers, engineers, procurement personnel, contract administrators, and other staff on program planning and controls issues or requests
  • Establishing and maintaining program records and database files
  • Coordinating program travel when necessary
  • Maintaining content in the program management information system and SharePoint
  • Assisting with program scheduling activities
  • Performing other administrative duties as assigned
  • Implementing program administrative policies and procedures
  • Creating and tracking program Change Order Requests and Billable Service Requests or Quotes

 

Must Haves

  • 1+ years of experience as an administrative assistant, project support, or similar role
  • 1+ year of Tier 1 or Tier 2 Helpdesk support experience
  • Experience with administrative operations (word processing, spreadsheets, scheduling, reporting, recordkeeping, SharePoint)
  • Strong written and verbal communication skills
  • Proficient in Microsoft Word, Microsoft Outlook and PowerPoint (Must have Excel – Pivot Table, V-lookup experience)
  • Ability to work in a fast paced, dynamic work environment
  • Ability to multitask and prioritize assignments to accommodate program goals
  • Ability to obtain a public trust clearance

Plusses

  • Associates or bachelor’s degree
  • Technical knowledge of electronic security systems and or IP networking

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