Patient Access Representative West, Part-time

1 month ago


Omaha, Nebraska, United States Think Whole Person Healthcare Full time
Job Description

We are seeking a highly skilled Patient Access Representative to join our team at Think Whole Person Healthcare. This part-time role requires a strong customer service focus and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.
  • Scan insurance cards and collect copay, self-pay, and outstanding balances.
  • Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible.
  • Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications.
  • Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate.

Requirements:

  • High school diploma/GED required.
  • Minimum one year of customer service experience required and one year medical receptionist experience preferred.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to deliver excellent customer service and patient education.
  • Ability to work independently and in a team environment.

Working Conditions:

This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.

Physical Effort:

  • Sit/Stand 80% or longer of a workday.
  • Walk 20% of a workday.
  • Requires ability to lift up to 25 pounds without assistance.


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