Patient Access Representative West, Part-time
1 month ago
We are seeking a highly skilled Patient Access Representative to join our team at Think Whole Person Healthcare. This part-time role requires a strong customer service focus and the ability to work independently in a fast-paced environment.
Key Responsibilities:
- Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.
- Scan insurance cards and collect copay, self-pay, and outstanding balances.
- Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible.
- Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications.
- Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate.
Requirements:
- High school diploma/GED required.
- Minimum one year of customer service experience required and one year medical receptionist experience preferred.
- Ability to communicate effectively, both verbally and in writing.
- Ability to deliver excellent customer service and patient education.
- Ability to work independently and in a team environment.
Working Conditions:
This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.
Physical Effort:
- Sit/Stand 80% or longer of a workday.
- Walk 20% of a workday.
- Requires ability to lift up to 25 pounds without assistance.
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