Front Desk Team Member
4 days ago
Job Overview:
">We are seeking a skilled and customer-focused Front Desk Associate to join our team at VP Management. This is an exciting opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests.
">About the Role:
">The ideal candidate will have 1-2 years of experience in customer-facing roles, with excellent communication skills, both written and verbal. They will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, they will maintain the cleanliness and organization of the front desk area and common areas.
">Key Responsibilities:
">- Greet and welcome guests upon arrival, providing prompt and professional service
- Answer incoming calls and direct to the appropriate party or department, taking accurate messages when necessary
- Maintain cleanliness and organization of the front desk area and common areas
- Adhere to all company policies and procedures
- Handle sensitive and confidential information with discretion
- Update and maintain guest records in the reservation system
- Process payments and reconcile cash drawer at the end of each shift
- Generate reports as needed
- Stand up for 6-8 hours each day
- Handle check-in, check-out, and other transaction inquiries
Requirements:
">- High school diploma or equivalent
- 1-2 years customer service experience
- Excellent communication skills, both written and verbal
- Friendly and outgoing personality
- Ability to stay calm and professional under pressure
- Strong organizational skills and attention to detail
Preferred Qualifications:
">- Previous experience working in a hotel or related industry
- Proficiency with computers and software programs, including Microsoft Office and property management systems
Compensation:
">The estimated annual salary for this position is $45,000 - $55,000, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, paid time off, and opportunities for professional growth and development.
">Why Work with Us:
">At VP Management, we pride ourselves on creating a positive and supportive work environment that fosters collaboration, innovation, and employee satisfaction. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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